1. Operations management:Improving customer service
Author: Richard J.Schonberger,Edward M.Knod,jr.
Library: Library of Faculty of Management of Tehran University (Tehran)
Subject: production Management.
2. Operations management: customer focused principies
Author: Richard J. Schonberger, Edward M. Knod, Jr
Library: Library of the Faculty of Economics University of Tehran (Tehran)
Subject: Production management
Classification :
TS
155
.
S32
1997
